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Frequently Asked Questions (FAQ) – Corporate

Frequently Asked Questions (FAQ) – Corporate

 

PLEASE ALWAYS USE NEW 4 PAGES CORPORATE APPLICATION FORM FOR CORPORATE NET
BANKING CUSTOMERS ALONGWITH 12 PAGES ANNEXUERS !

I am unable to add new Corporate Internet Banking request through STCON menu?

First check STCON => 1 => I (Inquiry). If the error is "Request not found", it means that Branch had not entered the Corporate Internet Banking request of the Customer until now. While entering new request through STCON menu, error "Customer request already enabled" occurs, then branch has to send scanned IOM for updation of the same.

While Login though Star-Token (Corporate User), error "Invalid User Id or password" occurs?

while entering user id through star token (corporate), customer should enter corporateid.userid in user id column.

Customer is unable to view his/her account in the Internet Banking.

First check CUMM/ACM menu in finacle whether the accounts are linked with the Customer Id. If the account/s are not linked with the Customer Id, branch should add the account with the Customer Id. Also check the status of the account whether it is freeze, dormant etc.
If the account/s are linked in finacle but still it's not showing in the Internet Banking of the Customer, then branch should modify the BDTM menu (require 700 work-class) in finacle with Group Seq. ID=3 (for Corporate).
Corporate ID may be in DIVISON, Please advise user wise accounts for view/transaction through scanned IOM!

Passwords were not dispatched to the Customer's communication address?

First check printed date and Docket No. Status in IBSTATUS.

Please check the Customer's name, if the name is firm/Company name, then branch has to send IOM for "Modification of User Name (Corporate)" to Boi.Ecorporate@bankofindia.co.in.

Password Printed date is shown in IBSTATUS but Docket No. shows "NA". Please check the Customer's name, if the name is the name of the firm/Company, then the password is printed but not dispatched due to error in the name of the User. In such case, branch has to send IOM for Modification of User Name (Corporate) to Boi.Ecorporate@bankofindia.co.in.

Customer receives the Login password/transaction password but the new passwords do not work?

The password printed date in IBSTATUS should match with the date printed on the Login password Pin-mailer. If the date do not match, it means that multiple login passwords were dispatched to the Customer and only the last printed password will work. Customer should be advised to wait for the Last Printed Login password in such case. If the last printed date in IBSTATUS matches with the date printed on the pin-mailer, then printed 11 digit password should be thoroughly checked. The password (Login as well as Transaction) send by us is 11 digits long, first 2 digits are alphabets in Capital letters and the rest 9 digits are numerals. The correct format of the Login/Transaction password is BA987654321 (Example). Some of the confusing characters/digits are O (alphabet) and 0 (Zero), B (alphabet) and 8 (Eight).

Other account no. are visible to the Customers besides his/her own account?

Wrong account balance is shown to the Customer?

While making a payment, error- "Runtime Error in ASPX" occurs?

While transferring amount, error- "Maximum amount limit exceeded" occurs to the User.

Customer with no Hierarchy and No Workflow- If No Hierarchy and Workflow is provided to the User and if per transaction Limit is not set for the User, then default transaction Limits are applicable which is shown in the following table.

 

Transaction Type

Default Per Transaction Limit
(for User with No Workflow)

Tax Payment

5 Crores

NEFT

25 Lakhs

RTGS

25 Lakhs

Third Party Transfer (within bank of India account)

25 Lakhs

Payments*

10 Lakhs

Self-Transfer

50 Lakhs

*- Payments include Utility Bill Payment, Online bill payment, EPFO, Provident Fund, Ticket Booking, Shopping etc.
In case User is making a payment above default limit mentioned in the table, then error- "Maximum amount limit exceeded occurs to the User".
Branch need to send "Limit Enhancement Format (Corporate)" for enhancing the limits of the Customer.

Customer with Hierarchy and Workflow- If Hierarchy and Workflow is provided to the User and if per transaction limit is not mentioned on page no. 3 or 4 of Corporate Four or Five pages Application form respectively, then default transaction limit of Rs. 10 Lakhs is provided to the User.
*- Payments include Utility Bill Payment, Online bill payment, EPFO, Provident Fund, Ticket Booking, Shopping etc.
In case User is making a payment above default limit mentioned in the table, then error- "Maximum amount limit exceeded occurs to the User". Branch need to send "Limit Enhancement Format (Corporate)" for enhancing the limits of the Customer.

While transferring amount, error- "Daily amount limit exceeded" occurs to the User.

Daily Transaction Limit is same for Customer with or without Workflow. If Daily Transaction limit is not set for the user, then default daily transaction Limits are applicable which is shown in the following table.

Transaction Type

Default Daily Transaction Limit (for User with or without workflow)

Tax Payment

No Limit

NEFT

50 Lakhs

RTGS

1.50 Crore

Third Party Transfer (within bank of India account)

1.50 Crore

Payments

10 Lakhs

Self-Transfer

No Limit

In case User is making a cumulative payment (in a day) above default daily limit mentioned in the table, then error- "Daily amount limit exceeded" occurs to the User.
Branch need to send "Limit Enhancement Format (Corporate)" for enhancing the limits of the Customer.

While transferring amount, error- "Monthly amount limit exceeded" occurs to the User.

 Besides per transaction and daily transaction limits, sometimes monthly transaction limits can also be set for the Corporate. Monthly transaction limit is mentioned on point no. 6 (Page No. 3) of New Corporate Application form or point no. 6 (page no. 4) of Old Corporate Application form. Cumulative monthly transaction limit for Funds Transfer- is provided on "Limit Enhancement Format (Corporate)".
-Monthly/Daily Funds transfer limits can be set for NEFT + RTGS + Bill Payment + Third Party Transfer + Tax Payment etc.

Branch need to send "Limit Enhancement Format (Corporate)" for enhancing the monthly limit of the Customer.

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